Terms of service
Home & Garden Cyprus is an online shop belonging to HGR GROUP LTD, Cyprus registered company.
Please read terms and conditions of services.
Making order at www.HomeGardenCyprus.com you agree the following:
1. Ordering on-line
1.1 Pictures are for illustrative purposes. Manufacturers can change the design without prior notice. We are trying to monitor all product changes and update pictures for you to have the most recent version.
1.2 Sometimes manufacturers change the specification without notice
1.3 After you place an order we check the stock availability
1.4 We normally confirm your order within 24 hours.
1.5 To process your order we need your phone number and address. If you don’t have an address for some reason we will need directions for delivery.
2.1 Prices on our website are specified in euro.
2.2 All prices include VAT.
2.3 Prices are the subject to change without notice.
2.4 If you made your order and after the price was changed please be assured that you will pay the price, specified in your order.
3. Discounts and coupons
Our shop offers various discount options within some general rules.
3.1 You may use your coupon code within its’ validity time (usually specified to you).
3.2 We don’t allow coupon usage for already discounted products.
3.4 Some users when reach a certain level can get their discount for all products.
3.5 We don’t offer discounts on request like “can you do a better price” etc. The final price (“last price”) would be the price of goods specified on website.
3.6 Personal discount or gift coupons can be used only by person to whom it was issued. Publication or sharing your personal discount code is forbidden and will void your discount
3.7 Some discount coupons are public and can be used by anyone.
4.1 Normally payment is “cash on delivery” but if you prefer to pay with your credit/debit card we offer to do so with PayPal.
4.2 We don’t collect your card details and we don’t keep them within our system. PayPal processes your card within their protocol.
4.3 Please note that we DO NOT accept cheques.
5.1 For all orders in our internet shop above 30 EURO you will get a free door delivery.
5.2 When we receive your order we will arrange with you the date and time of delivery by e-mail or telephone.
5.3 Normally we agree with you 2-3 hours timeframe. We are trying to be more specific but having a lot of customers it is not an easy job.
5.4 Our delivery team will give you all necessary instructions and tips about your item. However you MUST read the manual (if applicable). Home & Garden waives all claims if the customer didn’t follow the manual.
5.5 For some specific items “FREE DOOR DELIVERY” does not mean and/or include the installation.
5.6 For some specific items “FREE DOOR DELIVERY” may not include unloading to specified location at your premises. Normally the unloading is being made where the car can enter. You should keep in mind that heavy orders cannot be transported or lifted by steps.
5.7 For ORDERS below 30 EURO we can offer to you courier delivery to a pick-up point in your town. Ordinary we use Travel Express and AKIS Express Service. For this kind of delivery we request a prepayment by card. If you don’t have one please contact us to offer you the options.
5.8 We don’t deliver to North Cyprus, PO Boxes or any other restricted areas.
5.9 The delivery should be received in person if other is not specified. For prepaid orders you have to provide the details of the recipient if it is not you (neighbor, housemaid)
5.10 If the recipient is not able to accept the delivery at the time agreed our delivery team can wait only 5-10 min. In case customer did not appear they will leave.
6. Return and refund
6.1 If after receiving your order you would like to return any product, we will allow you to do so within 14 days of the day after receipt.
6.2 You will have to arrange the return of the goods yourself or by courier service and present the original invoice.
6.3 Goods returned to us have to be in sellable condition (unused) and with their original packaging.
6.4 We will refund the total cost of the goods if returned within 14 days.
6.5 PLEASE NOTE, return and refund policy is made to protect you when ordering online. However we don't accept returns of used or damaged due to inappropriate usage items.
6.6 In case you would like to return any items that have been supplied with any additional items for free (special offers) all items have to be returned to get a refund.
6.7 It is highly recommended to inspect the goods prior to signing the delivery form. If you can see any damage whatsoever to the packaging notify the driver and ask him to write it down in delivery form. If this is not possible to inspect or test the goods in case of malfunction the warranty procedure will apply.
6.8 If we cannot supply your order to you within 14 days due to any reason we will refund the full amount.
6.9 Partial refund is possible.
7. Warranty and after sales service
7.1 After you receive your order should you have any questions please contact us by phone or e-mail and we will provide qualified support and consultation.
7.2 Home & Garden will provide to you all necessary information regarding service in Cyprus
7.3 Home & Garden provides such service only for goods purchased from our website
7.4 Warranty starts from the date of purchase (according to your receipt)
7.5 Any warranty claims are not acceptable without original receipt
7.6 In case of any malfunction please contact us prior taking any actions or attempts to fix it. It will most likely void the warranty.
7.7 Products covered by manufacturer warranty will be repaired for free within the specified warranty period by authorized service center(s) in Cyprus. However any claim is a subject of warranty terms.
7.8 CUSTOMER takes a responsibility to obey all instructions and precautions written in the manual (where applicable).
7.9 The delivery to the service center is the customer’s responsibility.
8. Other Terms and conditions
8.1 Home & Garden reserves the right to reject your order without explanation of the reason
8.2 We reserve the right to send you from time to time our offer. You can unsubscribe at any moment.
9.1 Personal information is strictly confidential within our company.
9.2 Home & Garden will never pass your personal details to any third parties except delivery service companies.
9.3 HGR GROUP LTD takes all measures to protect your personal data however we could not be responsible for cyber-attacks and unauthorized access due to force majeure.